Customer Experience Manager

Job Description

Join Idahome Energy as a Customer Experience Manager!

Are you passionate about delivering exceptional customer service and eager to make a difference in the renewable energy sector? At Idahome Energy, Idaho’s most trusted homegrown solar company, we’re dedicated to providing a first-class experience to our customers. We’re looking for a Customer Experience Manager to ensure that our clients receive the best possible service from start to finish.

About Idahome Energy: Idahome Energy is Idaho’s most trusted homegrown solar company, providing top-tier solar solutions across the Gem State. We are committed to empowering our community through energy independence, offering sustainable and affordable solar energy options to homeowners and businesses. With a strong focus on mastery, integrity, and excellence, our locally owned and operated company takes pride in delivering a first-class experience from consultation to installation. Join us as we lead Idaho into a brighter, more sustainable future with our cutting-edge solar technology.

What You’ll Do:

  • Manage Inbound Calls: Handle customer inquiries and provide support with professionalism and courtesy.
  • Customer Follow-Up: Reach out to past prospects to discuss the benefits of solar and encourage them to reconsider their options.
  • System Documentation: Maintain clear, accurate notes in our CRM system for every customer interaction.

Why Work with Us?

  • Competitive Incentives: Benefit from weekly, monthly, quarterly, and yearly bonuses based on your performance.
  • Career Development: Take advantage of ongoing training and clear career paths to leadership positions.
  • Supportive Environment: Join a team that values integrity, excellence, and the empowerment of our local community.

Requirements:

  • Availability: Able to work afternoon/evening shifts.
  • Transportation: Valid driver’s license and reliable transportation.
  • Professionalism: Maintain a professional appearance and positive attitude at all times.
  • Willingness to Travel: Ability to commute to our Boise office for shifts.

Ready to make a meaningful impact and grow your career? Apply now and join the Idahome Energy family!

mily!

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Customer Experience Manager

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