Customer Experience Manager
Job Description
Join Idahome Energy as a Customer Experience Manager!
Are you passionate about delivering exceptional customer service and eager to make a difference in the renewable energy sector? At Idahome Energy, Idaho’s most trusted homegrown solar company, we’re dedicated to providing a first-class experience to our customers. We’re looking for a Customer Experience Manager to ensure that our clients receive the best possible service from start to finish.
About Idahome Energy: Idahome Energy is Idaho’s most trusted homegrown solar company, providing top-tier solar solutions across the Gem State. We are committed to empowering our community through energy independence, offering sustainable and affordable solar energy options to homeowners and businesses. With a strong focus on mastery, integrity, and excellence, our locally owned and operated company takes pride in delivering a first-class experience from consultation to installation. Join us as we lead Idaho into a brighter, more sustainable future with our cutting-edge solar technology.
What You’ll Do:
- Manage Inbound Calls: Handle customer inquiries and provide support with professionalism and courtesy.
- Customer Follow-Up: Reach out to past prospects to discuss the benefits of solar and encourage them to reconsider their options.
- System Documentation: Maintain clear, accurate notes in our CRM system for every customer interaction.
Why Work with Us?
- Competitive Incentives: Benefit from weekly, monthly, quarterly, and yearly bonuses based on your performance.
- Career Development: Take advantage of ongoing training and clear career paths to leadership positions.
- Supportive Environment: Join a team that values integrity, excellence, and the empowerment of our local community.
Requirements:
- Availability: Able to work afternoon/evening shifts.
- Transportation: Valid driver’s license and reliable transportation.
- Professionalism: Maintain a professional appearance and positive attitude at all times.
- Willingness to Travel: Ability to commute to our Boise office for shifts.
Ready to make a meaningful impact and grow your career? Apply now and join the Idahome Energy family!